mobile interface not functional

[Salvatore]

CommitCRM 8.0.0.4 trial mode.
Hello,
when I "switch to mobile view" from the webinterface, any navigation and any link is not working.

[Support Team]

Re: mobile interface not functional

It should be there... well, it normally is. Please check the top and bottom of the pages and try to expand the view, in case you do not see it please email us a screenshot (support@...) of how things do look and we'll continue from there.

Thanks!

[Salvatore]

Re: mobile interface not functional

The problem is not the button "switch to mobile view", it is there.
The problem is that the mobile page that loads, has not navigational function.
Example: If I am on a ticket view in mobile view mode, click charges, click Labor = nothing happens

[Support Team]

Re: mobile interface not functional

Thank you for the update. This is very strange. Does this happen with a specific mobile device? If so - can you try with another device, or maybe more easily on your desktop? Also, does it make any difference whether you use another Browser? Like Chrome or Firefox?

Please let us know. Thanks!

[Salvatore]

Re: mobile interface not functional

Thanks for a quick response.
However, I tested all the browser (IE, Firefox, Chrome) with same result.

this is the error I get in debug mode of Chrome:
Uncaught TypeError: Cannot read property 'value' of null
CmtTdlGenSetAnc @ cmttdlservices.js:644
CmtTDLOnLoad @ cmttdlgenservices.js:91
CmttktviewOnLoad @ cmtviewtkt.js:15
CmtGENOnLoad @ $:144
Initialize @ $:127
onload @ $:190

[Support Team]

Re: mobile interface not functional

Thank you for the details. We suspect that something went wrong with the Web interface template files. Please drop us an email at support@... pointing here and we'll reply with two zipped files of files to extract.

Hope this helps.