RangerMSP - Links with Remote Monitoring and Management Systems (MSP / RMM)
Turn your managed services (MSP) business into a well organized and efficiently run company by integrating your remote monitoring and management (RMM) software with RangerMSP, so that you can automate business operations and control your entire workflow from within one centralized professional services automation (PSA) system.
In order to service all of our MSP users, RangerMSP offers integration modules with leading RMM solutions, and also offers syncing techniques that enable users to share data between RMM platforms and RangerMSP.
Each RangerMSP-RMM integration ensures data accuracy, increased efficiency, and time saving benefits.
RangerMSP currently integrates with the following MSP Systems:
(sorted alphabetically)
RMM Integration Benefits:
- Save time – by automating syncing your RMM with RangerMSP, so you don’t have to do them manually.
- Increases efficiency – by easily managing your RMM Tickets from within RangerMSP.
- Increases your profitability – by expediting all RMM Ticket operations, enabling you to work more hours.
- Increases your Customer Satisfaction – by helping you respond faster, follow-up sooner, and tailor your responses to your customers.
- Minimize the occurrence of duplicate, redundant and wrong data common with manual data entry.
Continuum:
RangerMSP-Continuum Link module is a bi-directional integration syncs Continuum Site, Device and Ticket information with RangerMSP’s Account, Asset and Tickets, respectively, in real time. This integration module has been developed by RangerMSP and is based on Continuum’s API. Not only does this integration enable you to manage all RMM Tickets from within RangerMSP to streamline your workflow, but the sync also enables you to close a Ticket in Continuum simply by closing it in RangerMSP. Also, all of the information about Devices and Sites that is recorded in Continuum is automatically sent to RangerMSP, and you can easily select whether to link or import the data into RangerMSP.
To learn more about RangerMSP-Continuum Link module click here.
Features:
- Automatically creates Continuum Tickets in RangerMSP for easier management.
- Easily links Continuum Devices with RangerMSP Assets.
- Easily Links Continuum Sites with RangerMSP Accounts.
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Automatically enables you to see the entire service history for Assets in RangerMSP – both for native RangerMSP Tickets and Continuum Tickets.
- Two-way Sync: Closing a Ticket in RangerMSP automatically closes a Ticket in Continuum.
- Reassign Tickets in RangerMSP to Continuum’s NOC.
- Add comments to Tickets in RangerMSP that will be sent to Continuum.
- Create new Tickets in Continuum from Tickets in RangerMSP.
- Enables review of a detailed audit of sync changes.
To learn more about RangerMSP-Continuum Link module click here.
GFI MAX:
RangerMSP-GFI MAX Link module offers a direct integration with GFI MAX.
The integration can link GFI MAX Site and Device information with RangerMSP’s Account and Asset respectively, in real time. This integration module has been developed by RangerMSP and is based on GFI MAX’s API.
The integration enables you to manage all RMM Tickets from within RangerMSP to streamline your workflow. Failed Checks in GFI MAX are automatically converted into service Tickets in RangerMSP. Also, the information about Devices and Sites that is recorded in GFI MAX is automatically sent to RangerMSP, and you can easily select whether to link or import the data into RangerMSP.
Features:
- Easily link GFI MAX Sites and Devices to RangerMSP Accounts and Assets.
- Automatically syncs GFI MAX failed checks to RangerMSP Tickets.
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Allows you to manage all issues (RMM events and standard Tickets) from within the Tickets module in RangerMSP.
- Failed Checks status changes in GFI MAX automatically update the Tickets in RangerMSP.
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Saves you time and helps you avoid duplicates and errors common in manual data entry by automatically sharing data between GFI MAX and RangerMSP.
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Event Logging which reports all events received and sent by the RangerMSP-GFI MAX Link module, including arriving failed checks, skipped failed checks and failed-checks updates.
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Skip rules so you can define a condition in which the system will ignore failed checks that you don’t want any Ticket created for. All failed checks are still reported to the RMM Event Log.
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Integrated with Labels for automatically assigning a default label to Tickets created by the GFI MAX Link.
To learn more about RangerMSP-GFI MAX Link module click here.
Kaseya
The RangerMSP-Kaseya integration automatically converts incoming email alerts from Kaseya into RangerMSP Tickets using RangerMSP Email Connector. Once the Ticket has been created in RangerMSP, you can manage the RMM ticket from RangerMSP. For more information, click here.
Features:
- Automatically convert Kaseya email alerts into RangerMSP Tickets using RangerMSP Email Connector module.
- Allows users to manage and resolve their RMM Tickets in RangerMSP.
Level Platforms™ Managed Workplace™
Using the RangerMSP Email Connector, this integration between this RMM system and RangerMSP automatically creates Tickets in RangerMSP from incoming email alerts from Level Platforms Managed Workplace. Once the Tickets have been created in RangerMSP, you can manage their RMM Tickets from within RangerMSP. For more information about this integration, click here.
Features:
- Converts RMM alerts into RangerMSP Tickets using the RangerMSP Email Connector.
- Enables users to manage Managed Workplace alerts from within RangerMSP to reduce errors and streamline workflow.
N-able™ N-central™
To integrate this RMM tool with RangerMSP, the RangerMSP Email Connector automatically converts emails sent to RangerMSP from N-able N-central into RangerMSP Tickets. Once converted into RangerMSP Tickets, this Ticket items can be managed from within RangerMSP.
In addition, using the built-in Online Services feature in RangerMSP, you can initiate different N-central actions right from within RangerMSP, this includes showing account and device information, launch remote control sessions and more. This powerful link helps you save time and increase efficiency by allowing you to share information between the two platforms. For more information about this integration, click here.
Features:
- Converts RMM alerts into RangerMSP Tickets using the RangerMSP Email Connector.
- Lets you service RMM Tickets more efficiently by letting you manage your RMM Tickets from within RangerMSP.
- Initiate N-central actions right from within RangerMSP.