Category Archives: Company
The Forums and the Future of Mentors
The concept of mentoring goes back a LONG time, and its track record is just about as impressive as it is long. Looking back over time, there are a remarkable number of famous and successful mentor-protege relationships. Think about Socrates … Continue reading
Version 5.7: How New Versions are Achieved
If reality worked more like fairy tales, we could just snap our fingers, click our heels together, or chant “Bibbidi bobbito boo,” and any enhancements we would like to add to our PSA software would just instantaneously exist. Unfortunately, in … Continue reading
Creating Knowledge Base Articles from Tickets
With knowledge comes power, and, in the IT industry, with power, comes the ability to handle issues ranging from backup and recovery problems to security policies and network management issues. As IT services provider, managed services provider (MSP) or general … Continue reading
The Future of CRM for MSPs is 5.7!
We’re not afraid to admit it. We like science fiction. Back to the Future. The Martian Chronicles. The Hunger Games series. Movies. Books. Even old radio series. We like it all, especially when it comes to stories set in the … Continue reading
CRM and Custom Pricing
Whether you’re new to the IT services business or a veteran of the trade, we’re sure that you’ve already learned that, sometimes, both you and your customers benefit from custom pricing arrangements. And there are a variety of customized pricing … Continue reading
Tips for Managing Stress
Running a small to medium-size IT business has its benefits. You get to build solid relationships with your customers; you define your business’ culture; you get to watch your business develop and attain a reputation for excellence, and you, sometimes, … Continue reading
Are Managed Services for You?
From providing on-site services, to creating, managing and implementing IT systems and providing proactive monitoring and support, there are so many types of services you, as an IT professional, can offer your customers. As you work to ensure that your … Continue reading
The World Without Steve Jobs: What’s Next?
By now, the entire world as heard about the passing of Steve Jobs. More than just influencing technology, techies, and business people, Steve Jobs influenced the entire world with his vision. Throughout his career, Jobs redefined the technologies we use, … Continue reading
A Winning Strategy
If the United States is any indication of industry trends in the Western world, IT services providers, managed services providers (MSPs), VARs, and other IT professionals should take note. According to a survey conducted by the American Express® Global Service … Continue reading