Category Archives: Product

Our Commitment

Posted on January 12, 2012 by The RangerMSP Team

We know that Shakespeare was legendary. On top of being a playwright and a poet, Shakespeare is even credited for introducing over 1700 words to the English language. In spite of his genius however, we’d like to stipulate that Shakespeare … Continue reading →

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The IT Dispatcher – Faster Than Ever Before!

Posted on January 9, 2012 by The RangerMSP Team

Most things are better faster. You’re not sure whether or not you agree? Think about the Internet, race cars, delivery service, even a trip to the dentist. Generally, faster = better. It’s just that simple. So, as we kick off … Continue reading →

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CRM: Getting Unlimited Access

Posted on December 19, 2011 by The RangerMSP Team

The tech world is all abuzz over Match, iTunes new application that enables users to access their entire iTunes library from multiple devices. The new iTunes application scans your entire music library, either matching it to one of iTunes’ library … Continue reading →

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CRM version 5.7: It’s Just Right!

Posted on December 12, 2011 by The RangerMSP Team

It’s not that we learned everything worth knowing from nursery rhymes or children’s stories, but, the lessons we amassed during our youth definitely continue to resonate with us today. From the anecdote about Jack and Jill, for example, we learned … Continue reading →

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Carving Out a Piece of the Revenue Pie

Posted on December 6, 2011 by The RangerMSP Team

Currently, many industries are stuck in zero or negative growth, but for IT support providers, the economic tide is changing, and it is changing for the better! According to Parks Associates, the SMB tech support industry is growing, predicted to … Continue reading →

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Ideal Quoting Module Realized!

Posted on December 1, 2011 by The RangerMSP Team

In an ideal world, increasing revenue would be as easy as accruing bills, and managing Quotes would be as convenient as managing a database of contacts. With version 5.7’s new Quoting module, IT support providers get a professional services automation … Continue reading →

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Sharing Our Good News with You!

Posted on November 28, 2011 by The RangerMSP Team

Good news comes in all shapes and sizes. Some good news comes bundled up in a blanket and smells, looks and sounds a lot like a baby. Other types of good news come in the forms of stellar report cards, … Continue reading →

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The Forums and the Future of Mentors

Posted on November 22, 2011 by The RangerMSP Team

The concept of mentoring goes back a LONG time, and its track record is just about as impressive as it is long. Looking back over time, there are a remarkable number of famous and successful mentor-protege relationships. Think about Socrates … Continue reading →

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Version 5.7: How New Versions are Achieved

Posted on November 15, 2011 by The RangerMSP Team

If reality worked more like fairy tales, we could just snap our fingers, click our heels together, or chant “Bibbidi bobbito boo,” and any enhancements we would like to add to our PSA software would just instantaneously exist. Unfortunately, in … Continue reading →

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Creating Knowledge Base Articles from Tickets

Posted on November 10, 2011 by The RangerMSP Team

With knowledge comes power, and, in the IT industry, with power, comes the ability to handle issues ranging from backup and recovery problems to security policies and network management issues. As IT services provider, managed services provider (MSP) or general … Continue reading →

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