Tag Archives: Workflow Automation Features
New feature in version 7.0: Ticket Labels
One of the more colorful features in the new version 7.0 our CRM solution is Labels but in fact of course they do much more than simply add a dash of color to the PSA interface! Using Labels allows you … Continue reading
Mutualistic Relationships and APIs
In science, everything gets analyzed and categorized. From separating animals into different classes, families and species to dividing elements into different groups, scientists are a little gung-ho about characterizing just about EVERYTHING. This love for sorting things even extends to … Continue reading
The Age of Sharing
Once upon a time, thoughts were intended for internal or personal discourse; thoughts weren’t meant to be disseminated to the public. Today however, influenced by Social Media outlets, humanity has been transformed. Now, we believe in full disclosure, and not … Continue reading
Mobility and Your PSA
This may be old news to you, but mobile devices are overtaking computers on Wi-Fi networks. According to Meraki, a cloud networking provider, mobile devices now account for 58% of devices on Wi-Fi networks. If you are wondering what contributed … Continue reading
Creating a Successful and Stable IT Business
While working on developing a business management software for MSPs and IT providers, we often try to think of the elements that make businesses successful and stable. Once we identify these components, we try to see if we can incorporate … Continue reading
Beneficial Features for Fred
For every aspect of your business, from diagnosing and resolving technical problem to providing help desk support and monitoring services, every detail matters. Unless you have the memory of Dominic O’Brien, the renowned World Memory Champion, or the ability to … Continue reading