CommitCRM Backup Hang

[Support Team]

Re: RangerMSP Backup Hang

Hi,

Since you posted that you've managed to create the logs archive, i just wanted to post here the instructions for where to send them.
please send the logs to Support @ .

Thanks
Reno Breen

[nattivillin]

Re: CommitCRM Backup Hang

We restarted and the service started. I took a look at the zip file that CommitCRM created as a backup. It has no files in it, it that normal?

[Support Team]

Re: RangerMSP Backup Hang

Hi,

The backup archive turns up empty when the backup process is stopped prematurely.
You should have the backup process run again.

Reno Breen

[nattivillin]

Re: CommitCRM Backup Hang

We ran it again and it worked. We stopped both services manually first.

[Support Team]

Re: RangerMSP Backup Hang

Hi,

Thanks for letting us know.
We're here if you need anything else.

Reno Breen