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Ticket Status, Cause & Source Best-Practices

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    Ticket Status, Cause & Source Best-Practices

    I've been using pretty much the default settings for the ticket status, cause and source fields. I am wondering if anyone has refined those fields into something they believe works well and would be willing to share them. One of the problems I have currently is that I really have no idea how to define the difference between ticket hold, pending and scheduled. Any help would be greatly appreciated as I really want to refine our ticketing handling procedures.

    --AJ
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