Hi,
We are currently trying to integrate CommitCRM into our daily business life and we are writing up some business process documents in order to streamline our operations.
I would like to hear how you would deal with the following senario, I would like to see how each company uses a different process or if there seems to a uniform one.
Senario:
Customer reports that there is a problem with their internal network and there is no internet connection, so a ticket is opened and a service call opened to dispatch a tech that diagnoses a faulty router. Leaves the customer with a temp router until their own router is ordered. Just to be sure everything is working a follow up call is to be done a few days later to check if the temp router has resolved the issue. The customer confirms its working. A quote has to be sent and approved, its approved and part needs ordered. The part is delivered and now needs to be delivered and installed at the customers location.
End Senario.
I appreciate everyones input.
Thanks
Sam
We are currently trying to integrate CommitCRM into our daily business life and we are writing up some business process documents in order to streamline our operations.
I would like to hear how you would deal with the following senario, I would like to see how each company uses a different process or if there seems to a uniform one.
Senario:
Customer reports that there is a problem with their internal network and there is no internet connection, so a ticket is opened and a service call opened to dispatch a tech that diagnoses a faulty router. Leaves the customer with a temp router until their own router is ordered. Just to be sure everything is working a follow up call is to be done a few days later to check if the temp router has resolved the issue. The customer confirms its working. A quote has to be sent and approved, its approved and part needs ordered. The part is delivered and now needs to be delivered and installed at the customers location.
End Senario.
I appreciate everyones input.
Thanks
Sam
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