How to document email replies in tickets

[Support Team]

When using the Email Connector, which sends the automatic reply to the customer and BCC to my tech - what is the best way to document or reply so the reply gets documented in the ticket?


* We received this message directly and published it here for the benefit of our community users

[Support Team]

Re: How to document email replies in tickets

Your tech may reply to your customer freely, using the automated response he receives from the email connector. Just BCC the RangerMSP Email Connector, so the reply gets filed in the ticket which shows up in the subject of the automated response.

You can learn more about email threading management in the Email Connector here.

The RangerMSP Team