auto-notification for completed tickets

[Justin]

Is there a way to automatically send an email or notification to accounting once a ticket is completed and ready for billing?

[Support Team]

Re: auto-notification for completed tickets

Hi Justin,

Thanks for posting this.

The best option here is to ask your accountant to go to Tools menu > Options > Alerts > Activate the Tickets - Closed option. This will send them an alerts for ANY ticket being closed.
Click here for more details.

Hope this helps