Manager field gets erased

[ylomnstr]

I'm randomly finding tickets in our CommitCRM where the manager shows up as blank. This is causing some big headaches because with nobody assigned as the manager, the ticket sort of dissapears. What could be causing this?

[Support Team]

Re: Manager field gets erased

Hi,

Thanks for sending this in.
This sounds like the type of problems that a corrupted database index would cause, so we'd like you to try the Database Reindexing process to attempt to resolve this.

If the issue persists, please send us the log files from your RangerMSP system. The log files can be found in Help > Technical Support.
Once we have the logs, we’ll analyze them to ascertain the cause for this behavior.

Thanks.

Regards,
Sherry