I'm a bit confused about adding resolution information to a ticket.
If I put the resolution in the CHARGE, which I normally would do in our old system, am I right that I ALSO have to put it into the resolution field, meaning double entry?
Where is the best place to put the steps taken to resolve an issue for a simple ticket that has only one "charge"/"Resolution"?
I want the client to see the work performed on invoices, as well as have a record for our support tech. but entering the same info in two places seems redundant.
Thanks,
Gavin
If I put the resolution in the CHARGE, which I normally would do in our old system, am I right that I ALSO have to put it into the resolution field, meaning double entry?
Where is the best place to put the steps taken to resolve an issue for a simple ticket that has only one "charge"/"Resolution"?
I want the client to see the work performed on invoices, as well as have a record for our support tech. but entering the same info in two places seems redundant.
Thanks,
Gavin
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