Email Connector Not Checking Mailbox

[CivGeek]

The email connector worked for a while and then stopped, presumably after the 5.4 update.
No settings have been changed. The POP test works successfully.
I have enabled logging on our Exchange 2010's POP service. The CommitServer service does not make any attempt to connect to the POP3 service when it starts, or ever.
I have restarted the service and the server. DEP is disabled. There are no errors in the Application event log on either the CommitCRM server or the Exchange server.

Thank you,

Bill

[Support Team]

Re: Email Connector Not Checking Mailbox

CivGeek,

Thank you for posing this.

Please send us your log files using the Help > Technical Support menu in RangerMSP client. We'll analyze them and hopefully be able to understand what's causing this and get back to you.

Regards,
Dina

[Support Team]

Re: Email Connector Not Checking Mailbox

CivGeek,

Thank you for sending the log files. After analyzing them it seems that this is a licensing issue. More details have just been sent to you by email.

Regards,
Dina