Screen Pop When Customers Call In

[STAYLOR875]

Can you tell me if this product supports Screen pops when customers call in so their information is automatically displayed? Thanks, Sandy

[lpopejoy]

Re: Screen Pop When Customers Call In


No, unless you use a third party phone system integration tool. For instance we use 3CX which does as you describe, but only because I sync my CommitCRM contacts w/ Outlook. When there is an incoming phone call, 3cx queries the outlook contacts and displays the relevant records.

[Support Team]

Re: Screen Pop When Customers Call In

lpopejoy is correct.

There's one additional option - use our open API to write programs that access the RangerMSP database and do just that. It requires some programming skills though. You can read more about it here

Regards,
Sherry