Really need a calendar view in the Web Interface.

[bdbrower]

In going through the forum posts there seems to be a lot of requests for a Calendar view in the Web Interface, going back almost two years or so, but none of the CommitCRM Support responses seem to reflect an appreciation for the value of adding this feature. We have been using CommitCRM for almost two months now (after moving from ServiceCEO) and all of our field users LOVE it, with their ONLY criticism being the lack of a calendar to easily view their appointments. I know what all of your other forum responses have said: "You can view this information in lists". But is just isn't the same. You guys seem to be very responsive to other customer feedback. How about a little love for the guys in the field who just need this one other feature in order to view the web interface as a tool delivering everything they need. As far as we are concerned, we don't need dispatching ability for the Web Interface calendar. Just "read only" daily/weekly/monthly calendar views of appointments with links to the Appointment records would be fine. The programming for this can't be that hard, can it? Do any other CommitCRM users reading this post agree?

[Support Team]

Re: Really need a calendar view in the Web Interface.

bdbrower,

Thank you for the feedback. We're happy to hear that you're happy with RangerMSP :-)

We definitely see how it would help and it's on our list. That being said, it's all about priorities and we try hard to promote and implement the most popular requests first, which is not an easy job and some users can see why we delay their suggestions. We have no doubt that other will benefit from such an improvement, however, at this moment some other items have a higher priority. Please note that we have received requests for this in the past and we're definitely going to evaluate this for one of our coming releases.

Thanks again,
Dina

[nattivillin]

Re: Really need a calendar view in the Web Interface.

The lack of a calendar is why we haven't fully adopted CommitCRM for use in all of our sites. It just too difficult to keep up with with is going on without it. And since we cant use the client over a vpn, CommitCRM really isn't a solution for all our sales / billing / scheduling / invoicing / ticketing / needs.

We only use CommitCRM at one of our locations and dispatch from there instead. The web interface is just too clumsy. Too many clicks to do stuff the client does easily.

This really need to be pushed near the top of the list.

[pops1000uk]

Re: Really need a calendar view in the Web Interface.

yeah i would like calendar view for my remote receptionist! be good for them. At the moment what i do is create slots in the calendar (1 hour slots) the receptionist fills the info in when the call si taken

[lpopejoy]

Re: Really need a calendar view in the Web Interface.

For me the best option would be to make the CommitCRM client run over a VPN. That would make me very happy. However, I can see how having a calendar in the web interface would be very helpful too.

[mcjack]

Re: Really need a calendar view in the Web Interface.

What about login through Remote Desktop Connection?

[Support Team]

Re: Really need a calendar view in the Web Interface.

Than's an option, though it means bypassing the Web interface altogether.

Thanks,
Dina

[danoli]

Re: Really need a calendar view in the Web Interface.

We have been requesting this for 2 years and are looking for a replacement to CommitCRM as it is VERY high on our list of priorities...

[Support Team]

Re: Really need a calendar view in the Web Interface.

Feedback noted. Thanks.

[pops1000uk]

Re: Really need a calendar view in the Web Interface.

what i used to do is, create blank callender entries and get my remote receptionist to pre fill the data. not ideal but worked. The VPN option is to slow i have tried it lol

[jim@dsolutionsgroup.com]

Re: Really need a calendar view in the Web Interface.

Here's a link to a video demo of iPhone accessing CommitCRM calendar info in real-time via Interlink iPhone web app.

Watch Video Here

[hayden]

Re: Really need a calendar view in the Web Interface.

I think the whole web interface needs an overhaul. It's slow, many clicks. Could do with some Ajax and web parts...

[bdbrower]

Re: Really need a calendar view in the Web Interface.

It's been two months since I made this post and there have been several others chiming in on the need for a web calendar. Your original reply was vague about where this ranks in your list of priorities for feature enhancements, and the posts don't show a strong indication for high requests for other features. Can you provide any insight into where this currently ranks in your priorities list? Is there a current development roadmap that would include this request? Any feedback would be appreciated. My techs are getting impatient.

[Support Team]

Re: Really need a calendar view in the Web Interface.

Thanks bdbrower, this is definitely something we're looking at. We're currently working on some other requests and I can say that this is not something that will be included in our next release. I believe it will be implemented in one of our future releases though at this point I do not have more details.

Happy New Year!

Dina

[springcity]

Re: Really need a calendar view in the Web Interface.

I agree we would like to see calendar improvements as the #1 priority. We have been holding off on buying any upgrades to our CommitCRM version waiting for a calendar view to come out for the web interface.

We love using CommitCRM inside the office, but my field service techs complain constantly about the web interface and we have had a number of missed appointments with customers due to the lack of a calendar view in the web interface. This is because our tech's have to view their schedule by ticket and don't see anything that is scheduled as an appointment as opposed to a ticket. Instead of looking for work arounds we would really like to have a full featured web interface.

The lack of a calendar view is in my opinion the only thing keeping CommitCRM from being an outstanding solution for us right now. Are there any plans for adding this feature yet? Overall CommitCRM is working for us, but not having a calendar view for field service employees is why we haven't upgraded to 5.5. There are some neat little things in there, but nothing so important to the business as making sure that the field service employees are seeing the same schedule that people in the office see.