Does anyone know of a way to setup CommitCRM to automatically enter the due date for a ticket when it is created? I'd like to have the due date be determined by the priority level of the ticket. That way we can make sure that we are getting due dates set on all tickets so that we can manage activity queues, and to insure that the higher priority tickets have a closer due date. It would be really nice if we can make this really variable based on the SLA contract for each customer, but for now it will work to do that based on a single profile.
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Automatic due date creation
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MarkKnit
- 8
Automatic due date creation
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Support Team
- 7558
Re: Automatic due date creation
The due date/time of a Ticket should be set manually by technicians. It cannot currently be set automatically on Ticket creation though it is an interesting idea and it may indeed help with providing service under the SLA you have with each customer. I'll log this as a feature request. Thanks.
Doron
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lpopejoy
- 942
Re: Automatic due date creation
Yeah, that would be very helpful, and then we need email alerts when we are over the due date too! :)
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Support Team
- 7558
Re: Automatic due date creation
Got it :-)
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bdbrower
- 104
Re: Automatic due date creation
+1 on all of the above.
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