What options are available for setting labor rates/pricing?

[Product FAQ]

What options are available for setting labor rates/pricing?

[Support Team]

Re: What options are available for setting labor rates/pricing?

Employee Hourly Rates
Before charging customers for labor performed by employees, the hourly rate of each employee must be set in accordance with their skills and role. This is set in the New Employee window or on the Employee tab when viewing employee details.

Once you have set a rate for each employee, it is automatically used to calculate charges every time a labor charge is entered and a Labor Item with a set price according to the employee rate is selected.



Fixed Hourly Rates
When you need to charge a fixed hourly rate regardless of which employee has performed the work, you should use Labor Items with the following settings:

Price Source='Fixed Price' and Price='Per Hour'

When using Labor Items with these settings in charges, the hourly rate which was determined in the Item will be used for the charge instead of the hourly rate of the relevant employee.


Fixed Labor Rates - (not hourly)
Use fixed labor rates when you charge for labor on a per-service basis rather than on an hourly basis.

For example, you can have fixed rates for specific services, such as $50 for printer setup, $60 for PC examination, $1,000 for server installation, etc.

In all these cases the amount of time invested is not relevant to the charge rates and the employee rates are ignored.

Use the following settings when you want to charge a fixed price for Labor Items:

Price Source='Fixed Price' and Price='Per Unit'

[rkniffin]

Re: What options are available for setting labor rates/pricing?

Is there a way to price a service item based on the contract the customer account is on?

Example: Code of LABOR1, regardless of tech
Contract level 1 $10
Contract level 2 $20
Contract level 3 $30

[Support Team]

Re: What options are available for setting labor rates/pricing?

You should create an Item for each service level you want to represent (i.e in this case, 3 labor Items). The Item should have a fixed hourly rate (i.e. not taken from the tech), and the name should reflect the service level.

Then, in the Contract, you can select the Item to be the default Item for this Contract (in the Contract's Details tab). This means that whenever you add a new Charge under this Contract the default Item will automatically be selected for the Charge and the hourly price for the Contract will automatically be selected (according to the Item) regardless of the tech hourly rate.

Sherry