can someone tell me what these are or at least point me to the proper documentation (I looked/searched but didn't find anything). I see that we can assign tasks in the pending tab of a ticket/account but we can't figure out where these pop up for the employee (I'm assuming these show up as a list somewhere so that an employee can see specific tasks they are assigned within a ticket -- if not, the need to!).
thanks!
//ray
thanks!
//ray
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