Still no proper contracts for Managed Services??

[Interprom]

We used CommitCRM a few years ago, but moved away because there wasn't a way to handle Managed Service contracts.

I NEED the system to know, for example - per account:

- Phone support is free
- Onsite is billable at "X" rate
- After Hours is billable at "Y" rate

Can I assume that using the custom pricing in the contract will take care of all this?

Thanks!

Gavin

[Support Team]

Re: Still no proper contracts for Managed Services??

Hi Gavin,

Thank you for posing this.

The Custom Pricing feature in RangerMSP does let you set rates for Items at the Contract level. So yes, you can set the "Phone Support" Item rate to zero $, the Onsite Visit Item to $X, the After Hours Support Item to $Y, etc. When technicians will log Charge records to reflect their work (phone/onsite visit/after hours support/etc.) the rate will be taken automatically from the Contact Custom Pricing settings.

This way you can set completely different rates to different customers without needing to remember anything after performing the configuration, the system will take the correct rate automatically.

You can learn more about Custom Pricing here.

Besides, Contract-Price Charges helps you manage MSP contracts in regards to what the customer need to pay (like for monitoring 2 servers, 20 PCs, 3 printers, 20 mailbox accounts, etc.). You can learn more about Contract-Price Charges here .

Hope this helps.

Dina

[networkconcepts]

Re: Still no proper contracts for Managed Services??

We moved to CommitCRM because of the way it handles Managed Service contracts. We use Level Platforms, QuickBooks andCommitCRM. CommitCRM is now the primary application for the company. The contracts are the key, the Technician can handle any call without a worry because the pricing is adjusted automatically in the background. We close the day and it is moved over to QuickBooks for accounting