merging tickets --

[raymond]

OK -- we are starting to roll the email connector process out to our client base and have discovered a potentially big issue... merging tickets! what are we supposed to do when 2 or more clients email in on the same issue (or if someone else emails in inquiring on the status of an issue)? we need a way to merge tickets and delegate one as a primary...

thanks --

//ray

[Support Team]

Re: merging tickets --

I believe that I have some good news here - our next release will include the option to merge two tickets of the same account. This way you will be able to easily remove duplicate Tickets while still keeping all related data in the primary (like time logged, action performed, etc.).

Hope this helps.
Dina

[raymond]

Re: merging tickets --

perfect!

//ray