Alert question

[neighborhood-tech]

All of the employees receive all of the alerts for all appointments, rather than just their own. How can this be turned off?

[Support Team]

Re: Alert question

Employees get email alerts to Calendar Appointment changes when -
1. They select to receive Alerts for their Calendars (Tools > Options > Alerts tab).
2. They are the Ticket manager of a Ticket to which an Appointment is added or updated, and they selected to receive alerts when being Ticket Manager.
3. They are the Account manager of an Account to which an Appointment is added or updated (whether it is linked to a ticket or not), and they selected to receive alerts when being Account Manager.

In addition, each Employee selects to which email address to send alerts to (Email1/Email2 - again, under the Tools > Options > Alerts tab).

In case the email address selected is of a distribution list address, then the email will be distributed to all members of the distribution list.

Hope this helps.

Sheli