Internally developed, we have a support web page that we provide clients so they can fill out a form that gets emailed to our support team. It includes a series of drop-down questions and a description field that helps provide a more detailed submission. Based on how they answer the questions we can more quickly and accurately respond with the best-equipped member of our support team.*
I realize it's not a built functionality of CommitCRM but it would be great if this could be implemented into Interlink's ticket submission page that the client's employees fill out.
On the admin side, ideally we'd be able to customize/create the form fields/questions that would get added to the submission page. They could be in the form of drop-downs, checkboxes or radio buttons.
On the client side they would fill out the form on the submission page and all that information would get dumped into the description field of the ticket. Not unlike the current description field now works on submission page.*
I realize it's not a built functionality of CommitCRM but it would be great if this could be implemented into Interlink's ticket submission page that the client's employees fill out.
On the admin side, ideally we'd be able to customize/create the form fields/questions that would get added to the submission page. They could be in the form of drop-downs, checkboxes or radio buttons.
On the client side they would fill out the form on the submission page and all that information would get dumped into the description field of the ticket. Not unlike the current description field now works on submission page.*
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