Slight annoyance with outlook Auto synch

[Mister-c]

Is there anyway to make the autosynch for Outlook silent. It has an annoying habit of bringing the CommitCRM screen to the front no matter what you are doing. This quite often will interupt whatever else you are doing such as typing a letter (I'm not a touch typist so tend to look at the keyboard more than the screen when I'm typing!)

Thanks

[Support Team]

Re: Slight annoyance with outlook Auto synch

With the latest RangerMSP 5.5 the auto sync does not suppose to take the focus if you're using another application at the time the auto sync launch. For example, if you're writing an Outlook email and the auto sync fires, the focus should remain in the email message window. In case you are using another Window within RangerMSP then it might take the focus, but not if you're using another application.

Hope this makes sense. In case it does take the focus from other applications and you're using version 5.5 RangerMSP, then please post back with more details.

Thanks,
Sheli

[AN-Tech]

Re: Slight annoyance with outlook Auto synch

I am also having this problem with the sync window taking focus. I thought it had been fixed previously but at some point it stopped working and the sync window started to take focus again. I don't believe it is every time the sync occurs but I am not positive on that one.

Ed

[Support Team]

Re: Slight annoyance with outlook Auto synch

We're not aware of such an issue but anyway, based on your posts we'll be doing some testing. Thanks.

[lpopejoy]

Re: Slight annoyance with outlook Auto synch

I've had problems with this ever since the last release at least. The window takes focus maybe 50% of the time. Sometimes when I'm on the same screen that CommitCRM is on, other times when I'm on the other screen.

[AN-Tech]

Re: Slight annoyance with outlook Auto synch

I thought it was intermittent, glad to see someone else confirming that piece.

[Mister-c]

Re: Slight annoyance with outlook Auto synch

I'm on 5.5.

[AN-Tech]

Re: Slight annoyance with outlook Auto synch

5.5 here also

[hayden]

Re: Slight annoyance with outlook Auto synch

5.5 and have the same issue.

[Support Team]

Re: Slight annoyance with outlook Auto synch

Guys - In order for us to try to reproduce it here (we tried but with no luck, all worked well) please post more details about your environment, such as the OS, Office version, 32/64bit, which other applications you use (and in what version) when the auto sync takes the focus while it shouldn't, etc.

Thanks,
Sheli

[AN-Tech]

Re: Slight annoyance with outlook Auto synch

Windows 7 Pro - 64-bit
Office 2010 - 64-bit
Quickbooks Pro 2010
Labtech
Firefox 3.6

Can't really give you anything specific on whats different between when it occurs and when it doesn't. All I can really tell you is that all of those programs are open all day long on my system.

Also in case it helps I have a dual monitor setup with CommitCRM running on the primary monitor which is on the left.

Ed

[Mister-c]

Re: Slight annoyance with outlook Auto synch

Windows 7 Pro 64bit
Office 2010 32bit
Google Chrome 9.0.597.94
Eset Smart Security 4.2.40.0
Quickbooks Pro 2010 (UK)
Google Calendar Sync

Same as above those programs are always open. No real pattern but it has become more noticeable within the last week for some reason. Mainly noticed it when using Chrome or when using Outlook or Word.

I'm only running on a single monitor though.

[AN-Tech]

Re: Slight annoyance with outlook Auto synch

To update my list. I am using Quickbooks Pro (US) and Vipre Antivirus 4.0 Enterprise.

[lpopejoy]

Re: Slight annoyance with outlook Auto synch

CommitCRM 5.5 (whatever the latest release was)
Dual monitors
QB 2009
Office 2010 32 bit
Windows 7 Ultimate x64
Vipre 4.0

I also run CommitCRM on my primary monitor which is on the left. At first I thought it only happened when I was using applications which were on my "right" monitor, and usually I think that is the case, but sometimes it does happen when I'm on the primary as well.

[lpopejoy]

Re: Slight annoyance with outlook Auto synch

I've been paying more attention to this... This is definitely happening when I am using the CommitCRM application. It happens at least a couple times per day.