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    "Scheduled" Status

    Is there a way to make it so that scheduling an appointment via the dispatcher doesn't change the status?

    Re: "Scheduled" Status

    Unfortunately at this stage the answer is no :-( The status change is part of the Ticket workflow that moves between its statuses when it is being dispatched. Feedback noted.

    Thanks,
    Sheli

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      Re: "Scheduled" Status

      Ok, it wouldn't be a huge issue, except for the fact that I like to view all "in-progress" tickets at one time. Normally that is shown as "new"... So when I use the dispatcher to schedule a job, then that work flow is "broken"

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