We are working on an addition to Interlink for CommitCRM that will monitor tickets based on priority and send alert emails based on elapsed time since ticket was last updated. The time intervals and who get emails will be configurable by the Interlink Administrator.
Anyone have any suggestions on what they would like to see in an escalation / ticket monitoring system?
Jim
Anyone have any suggestions on what they would like to see in an escalation / ticket monitoring system?
Jim
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