Disclaimer!!! - This list may change at any time without notice.
Interlink Roadmap
1) Client Technician - Ability for inside client tech to work within Interlink workflow but only see their tickets and company resources.
2) Ticket enhancements - New icons, Email directly from Interlink interface to client attaches as history note, Client status report, Source, Category, Age display and quick visual status indicator and update, task integration.
3) Tasks - More visible display of assigned tasks, quick access to assigned tasks, ability to create tasks, create charge from task all from within Interlink web interface.
4) Knowledge base integration - Quick access and search of knowledge base articles, create knowledge base article from ticket resolution, knowledge base serch from within ticket.
5) Account Area - Ability to access all things related to a single account, report enhancements
6) Client Documentation - Centralized area for client network documentation with ability to drill down into asset records for detailed information, basically to assist with multiple tech resources supporting Clients and staying on the same page to provide uniform support.
7) Escalation Monitoring and Alerting - Ability to monitor ticket priority and age to alert based on rules defined within Interlink.
8) Password Vault - Ability to securely store client passwords, access from within Interlink for client specific passwords, fire-stops (access to only people assigned to that account), full audit trail of who accessed what
9) Client Portal Reports - Enhanced data visualization for Client IT managers, provide trend reports of types of support issues, priority levels, time to close and more.
10) Email Macros - Reusable email templates to be able to email directly from within Interlink repetitive email content, standardize communications, speed up response to common inquiries.
11) Sales Focus - Enhance Interlink to allow better access to Leads, Opportunities and other sales related information stored in CommitCRM.
12) Language support - Ability to change Interlink Client Portal for localized language support.
There are also lots of refinements and other enhancements that we will be working on...
Let us know if you think we missed anything.
Jim
Interlink Roadmap
1) Client Technician - Ability for inside client tech to work within Interlink workflow but only see their tickets and company resources.
2) Ticket enhancements - New icons, Email directly from Interlink interface to client attaches as history note, Client status report, Source, Category, Age display and quick visual status indicator and update, task integration.
3) Tasks - More visible display of assigned tasks, quick access to assigned tasks, ability to create tasks, create charge from task all from within Interlink web interface.
4) Knowledge base integration - Quick access and search of knowledge base articles, create knowledge base article from ticket resolution, knowledge base serch from within ticket.
5) Account Area - Ability to access all things related to a single account, report enhancements
6) Client Documentation - Centralized area for client network documentation with ability to drill down into asset records for detailed information, basically to assist with multiple tech resources supporting Clients and staying on the same page to provide uniform support.
7) Escalation Monitoring and Alerting - Ability to monitor ticket priority and age to alert based on rules defined within Interlink.
8) Password Vault - Ability to securely store client passwords, access from within Interlink for client specific passwords, fire-stops (access to only people assigned to that account), full audit trail of who accessed what
9) Client Portal Reports - Enhanced data visualization for Client IT managers, provide trend reports of types of support issues, priority levels, time to close and more.
10) Email Macros - Reusable email templates to be able to email directly from within Interlink repetitive email content, standardize communications, speed up response to common inquiries.
11) Sales Focus - Enhance Interlink to allow better access to Leads, Opportunities and other sales related information stored in CommitCRM.
12) Language support - Ability to change Interlink Client Portal for localized language support.
There are also lots of refinements and other enhancements that we will be working on...
Let us know if you think we missed anything.
Jim
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