Virus in the software?

[pentest]

Hello,

I just downloaded the full version trial from your website and when I was installing the software AVG prompted me that there was a threat detected. I took a screen shot of the message. It said the threat name was: Trojan horse PSW.OnlineGames3.BITE and it is referencing file CmtDbQry.dll

Why is this happening?

The link to the screenshot is http://tinyurl.com/3sgatmq

[Support Team]

Re: Virus in the software?

It is probably a false positive alarm. The dll file you listed is part of our API that allows third party programs to query the database. Maybe it includes a sequence of bits that reminds the anti-virus a signature of something else.

In case we will received other reports on this we will contact AVG (they have a method to post such false-positive reports) so they'll fix it with their future updates.

I hope this helps.
Sheli

[pentest]

Re: Virus in the software?

OK, thanks for the reply, I just wanted to double check before I finished the installation. Do you guys have a md5 checksum that I can use to make sure that the installation file has not been compromised?

[Support Team]

Re: Virus in the software?

Sure. Most executable files (.exe) are digitally signed. Please right click the \RangerMSP\Client\RangerMSP.exe file (this is the main application file), select Properties and verify the it is digitally signed by us. Same for other .exe files. In case you have doubts about specific file/s please let us know.

Thanks,
Sheli

[Support Team]

Re: Virus in the software?

One more thing - the setup file itself - the one that you download to install RangerMSP is also digitally signed. Please verify that your downloaded copy is signed by us.

Thanks,
Sheli