Adding ticket fields

[nattivillin]

I cant find where to do this. We need a field where we can free-type the Quickbooks invoice number. I need it to work on the client and web interface.

Point me in the right direction?

[Support Team]

Re: Adding ticket fields

Under the 'Details' tab of the Ticket details window you will find some pre-defined custom fields. For example 'Field1'. Double click the label and change the field name and field label to 'QuickBooks#' and you're done.

HTH
Dina

[nattivillin]

Re: Adding ticket fields

Can we add new fields entirely?

[Support Team]

Re: Adding ticket fields

Yes, you can add a complete set of new custom fields to Tickets (as well as Accounts/Assets/etc.)

Click here to learn how (check the Field Customization option).

Thanks,
Dina

[nattivillin]

Re: Adding ticket fields

Where exactly is field 1, field 2?

[nattivillin]

Re: Adding ticket fields

Ok i found them, we have already renamed them and are using them for other things. Now i have to figure out how to make a field 4.

[nattivillin]

Re: Adding ticket fields

So i read the guide (twice) and i still cant add a new field to an existing tab.

I want to add a free text field called QB invoice # to the resolution tab. Then people can type in the invoice number when they fill out the resolution.

I created a new field [invoice #] and then attempted to add it to the tab [resolution] I select my field, hit add, then i come back to a window with only close or cancel.

Im lost.

[Support Team]

Re: Adding ticket fields

New data fields can be added to new tabs.

However, you can add system fields to new tabs you create so in most cases the result is almost similar.
The Resolution/History tab you mentioned is a complex tab (History List and the Resolution field) and therefore you won't be able to place both items on your customized new tab. You can place the Resolution field though.

HTH,
Dina

[nattivillin]

Re: Adding ticket fields

So you cant add new fields to existing tabs?

[Support Team]

Re: Adding ticket fields

New data fields can be added to new tabs not system tabs. To mix new data fields with system fields on the same tab place system fields on your customized tab - this tab can holds both fields.

Thanks,
Dina

[nattivillin]

Re: Adding ticket fields

We can create new tabs with new fields, but cant add new fields to existing (system) tabs?

Just want to make sure i have it right.

[Support Team]

Re: Adding ticket fields

You can add system fields to new tabs by selecting them from the list (displayed when entering customization mode) and clicking the button below then - then point the place on your customized tab where you want the field to be located.

HTH,
Dina