Whats in 5.6?

[danoli]

Re: Whats in 5.6?

Yes, I would like to discuss it further as we purchased it on the understanding that it would replicate the CommitCRM client. We were unable to 'trial it' as our CommitCRM license was live and you were unable to activate a trial within our license. We purchased it and soon realised that the calendar was useless, or more to the point, non existent, but hung out for an update as we asked for it almost immediately. Over 3 years later, still no calendar and no sign of one.

[Support Team]

Re: Whats in 5.6?

danoli,

We checked and found email discussions with you during the trial back in March 2008 where you have actively evaluated RangerMSP Web Interface and commented on it.

In any case, feel free to discuss this with us directly.

[danoli]

Re: Whats in 5.6?

Can you possibly elaborate rather than feeding small amounts of information, I am not sure what you are implying?

I am happy to discuss it directly or openly, feel free to reply here of by email.

[danoli]

Re: Whats in 5.6?

From CommitCRM Support, May 28th 2008 (from Sherry)

"We may add a graphical calendar when using the Web interface in one of our future releases. I just added your vote for this."

3 years and waiting...

Note: we do not use the Web Interface as we need the calendar and thought the future release would be months not years...

[Support Team]

Re: Whats in 5.6?

We're not implying anything. We're just saying that you purchased it 3 years ago only after evaluating it for a while a seeing exactly what you pay for.

We understand why enhancing the Web calendar and adding more view will help and we truly appreciate your feedback.

We've been simply working on other stuff that was by far more popular and we will continue to prioritize what's being implemented and what's not mainly based on feedback from our users.

[danoli]

Re: Whats in 5.6?

We did not evaluate it. We could not evaluate it as we had already evaluated the 'core' CommitCRM application and then purchased that.

After we decided we liked commit, we wanted to evaluate the web interface but we could not evaluate it as our installation was 'live' and the evaluation web interface could not be added to the live installation. So we bought it thinking it would be a web interface to the full thing, not a ultra poor web implementation with limited functionality.

Now, if you tell me that you WILL be adding a functional calender, then I will wait but I really think 3 years is a little long to wait for what would appear to be an integral part of the application?

[Support Team]

Re: Whats in 5.6?

danoli, we have discussed the Web interface with you during your evaluation of the Web interface 3 years ago before you decided to purchase this module.

We will continue to prioritize based on users feedback including yourself.

Don't get us wrong here, we care about your feedback and are really taking it very seriously.

For what it worth, we can tell you that another (new) Calendar view in the Web interface will soon be included. However, we do not say that this is what you wished for. You should probably ignore this last statement altogether.

[danoli]

Re: Whats in 5.6?

I keep telling you... I DID NOT EVALUATE THE WEB INTERFACE MODULE!
You would not allow me, or the software would not allow me as we already owned the software.

[danoli]

Re: Whats in 5.6?

What is the new calendar view you mention? If it is not what I (and others) have asked for, then why produce something not requested?

[AN-Tech]

Re: Whats in 5.6?

danoli,

Why don't you take this through email and not clutter up this thread.

[danoli]

Re: Whats in 5.6?

I am happy to discuss it by email if support choose to reply by email.
I do feel that this thread will be of interest to many others. A thread in a forum does not clutter anything. Its up to them?

[AN-Tech]

Re: Whats in 5.6?

danoli,

I don't work forCommitCRM. I have just been watching this thread in regards to its original purpose about "What's in 5.6". I just thought it would be nice to keep this thread in regards to that as opposed to your customer service issues withCommitCRM. I have emailed CommitCRM on numerous occasions and always receive replies so I don't know why that would be an issue in your case. If you really want to make this public then how about opening a thread dedicated to your issue.

Thanks

[danoli]

Re: Whats in 5.6?

Noted, but the issues do relate to what is/isn't in v5.6 and if/when support decide to contact me by email I will be happy to continue there. They have always been helpful by email tech support but when they take money and make loose promises I think this is in the interest of all customers. I think the CommitCRM software is great, but failing to allow me to evaluate an 'add on' module purely because I was already a paid up customer seems odd. Yes, I could have set up another system but I wanted to test it with our real live system. I was of the understanding that the web interface, was as it says, an interface, but it isn't, it is a rather limited/poor web portal with lots of restrictions etc. They have repeatedly dangled the carrot with a possibly update, but still no luck and now they mention some other calendar, but tell me to forget it... why not just put in a dam calendar, there aer tons of opensource calendars out there, they are a piece of cake to code, I suspect (based on the web interface) that they do not posses the skill to implement what is required and if this is the case, I will accept a refund on the basis that I will buy the interface when it is ready.