***** Completed Improvements Include ****
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1. Added end user ticket page to allow the end user to view their ticket details.
2. Gave end user the ability to edit the ticket priority.
3. Gave end user the ability to add ticket notes.
4. Gave end user the ability to cancel ticket.
5. Added satisfaction survey to the ticket to collect customer service and performance information on internal staff.
6. Added satisfaction survey report showing number of tickets closed, surveys responded to good and bad and percentages.
7. Fixed problem where if you tried to edit a charge on a closed ticket it wouldn't preselect the ticket number.
8. Made it so when you entered a new contact it wouldn't say enter notes here if no notes were entered.
9. Added ticket number to the my charge page so you could view ticket details as well as edit your charge.
10. Fixed a date bug on the main reports page and my hours page for Interlink installations using dd/mm/yyyy
11. Added date dropdown to edit ticket page.
12. Added printable version of Client Status Report Page
13. Added client logo manager allowing you to manage the client logo through the browser.
14. Gave the ability to add the primary and secondary engineer on the accounts through the browser.
15. Added ability to have a client specific alert message when they login to the client portal to enter tickets.
16. Added ability to have multiple access codes for one client for client portal.
17. Added primary and secondary engineer information to the account screen.
18. Ability for clients to view contracts, block hours and attached slips.
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1. Added end user ticket page to allow the end user to view their ticket details.
2. Gave end user the ability to edit the ticket priority.
3. Gave end user the ability to add ticket notes.
4. Gave end user the ability to cancel ticket.
5. Added satisfaction survey to the ticket to collect customer service and performance information on internal staff.
6. Added satisfaction survey report showing number of tickets closed, surveys responded to good and bad and percentages.
7. Fixed problem where if you tried to edit a charge on a closed ticket it wouldn't preselect the ticket number.
8. Made it so when you entered a new contact it wouldn't say enter notes here if no notes were entered.
9. Added ticket number to the my charge page so you could view ticket details as well as edit your charge.
10. Fixed a date bug on the main reports page and my hours page for Interlink installations using dd/mm/yyyy
11. Added date dropdown to edit ticket page.
12. Added printable version of Client Status Report Page
13. Added client logo manager allowing you to manage the client logo through the browser.
14. Gave the ability to add the primary and secondary engineer on the accounts through the browser.
15. Added ability to have a client specific alert message when they login to the client portal to enter tickets.
16. Added ability to have multiple access codes for one client for client portal.
17. Added primary and secondary engineer information to the account screen.
18. Ability for clients to view contracts, block hours and attached slips.