Where is the e-mail stored ?

[itognet]

In a ticket, under Resolution, I can Choose Show Original.

But where is the Original stored ?

Dennis.

[Support Team]

Re: Where is the e-mail stored ?

The 'Show Original' option refers to showing the original customer email that automatically created the Ticket. It is stored as a file on your server. Use the 'More Options' from the History tab preview for this email message to see the exact folder/file.

Thanks,
Dina

[itognet]

Re: Where is the e-mail stored ?

Hmm. Cant find it.

I can choose Edit Email Message, Delete Email Message, Advanced/Show Original Email Header.

[Support Team]

Re: Where is the e-mail stored ?

It is found under the Advanced - More Actions - Open Original Email File Folder.

HTH,
Dina

[itognet]

Re: Where is the e-mail stored ?

I do not have such an option.

I that menu I only have: Show Original Email Header.

[Support Team]

Re: Where is the e-mail stored ?

In that case I tend to believe that you're using an older version where this feature wasn't supported.

[itognet]

Re: Where is the e-mail stored ?

But where is the Original e-mail actually stored ?

[Support Team]

Re: Where is the e-mail stored ?

With version 5.3 (changed later) run \RangerMSP\Server\ServerConfig.exe, visit the 'Email Connector' tab, scroll down, click 'Store Folders Setup', a window opens, navigate to the 'Default Filing Folder' tab.

Thanks,
Dina

[itognet]

Re: Where is the e-mail stored ?

For other users. The Default e-mail filing folder is (Commit)Docs\Incoming