This is getting very frustrating... again with markups and discounts... we have been trying to use CommitCRM to track product profits (using price and markups, etc.). Unfortunately, when something has been billed to a client but isn't used/returned (for a full or even partial refund), there is no proper way to back the charge out if markups have been used. What we need to do is back out the product (bill them for a negative quantity which logically means we are returning the product to "inventory" -- this is how clients want to see it on invoices... a negative quantity times the charge equals a negative charge). Unfortunately CommitCRM does not understand negative markups so how are we supposed to do this? No matter what we do (negative quantities, negative price, etc.) our profit reports are completely inaccurate.
This is getting beyond silly... a CRM product that is central to billing that can't do markups and discounts properly is a serious problem.
//ray
This is getting beyond silly... a CRM product that is central to billing that can't do markups and discounts properly is a serious problem.
//ray
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