Customers with multiple service locations

[nattivillin]

We have a few clients that have multiple offices. How do I assign a ticket to a satellite office and not the main office?

I tried putting the other ones in as contacts, but the tickets still print with the main company address on it.

[lpopejoy]

Re: Customers with multiple service locations

You can print the contact address as well. We do this by having to addresses on a ticket. If there is an address for the contact, it prints out for the contact assigned to that ticket, but also shows the primary account address as well.

[nattivillin]

Re: Customers with multiple service locations

How do you do that?

[lpopejoy]

Re: Customers with multiple service locations

Go into the report that you are using as your service ticket printout, and open it it design mode. Add a DBText field to it, and then in the drop down in the top-left, choose Tickets - Contact: FULLADDRESS as the field. You can add more fields for all of the other contact's contact information.

[pfessak]

Re: Customers with multiple service locations

I will try that.

[nattivillin]

Re: Customers with multiple service locations

How do you get it on more than 1 line? I just get a long address on a single line that pushes off the page.

[lpopejoy]

Re: Customers with multiple service locations

Maybe you need to use DBMemo on your report instead of DBText.