Do you let your customers view charges using the web portal?

[chrisits]

I set the customers web portal not to show charges information to customers. They currently see the charges information only as part of our invoice.

Do you let customer see charges info online?

[danny-pcs]

Re: Do you let your customers view charges using the web portal?

We let our customers view charges online using the web interface.

I believe it builds trust and I think that our customers are very happy with it (I am not sure how much they actually look at the charges info, they just like the idea they can).

[raymond]

Re: Do you let your customers view charges using the web portal?

no, we do not let them see charges as this information gets too overwhelming... plus it doesn't give a big enough picture on any specific project or ticket. The clients get all the detailed information they need in their weekly invoices.

//ray