How to change content of email for auto created tickets

[itognet]

This is an example of the content of an email for auto created tickets sent to ticket manager:
[ASSIGNED] CommitCRM Ticket - New [0500-1848, New, Dennis, Test Company]

Performed by: Alice

Record Details at time of sending this message:

bla bla bla bla.


Where can I change the template for these auto generated e-mails?

// dennis.

[sudogreg]

Re: How to change content of email for auto created tickets

email templates under settings menu at top of commit

[itognet]

Re: How to change content of email for auto created tickets

I have tried that. But the auto generated e-mails is not included in that Email templates list.

For a customer: I can choose, Alert to customer with "Ticket - Alerts to Customer - New Ticket" Template.

But where do I edit and specify the template(s), for the auto generated e-mail going to the technician.

Another example:
[info] CommitCRM Ticket - New [0500-1858, New, Alice, Test Company]

Performed by: Email Connector

Record Details at time of sending this message:
Bla. bla.

[Support Team]

Re: How to change content of email for auto created tickets

Unlike Email Templates you can configure yourself and modify to reflect your needs (Settings > Email Templates) and unlike the Alerts to Customers features that is based on Email Templates (e.g. can be customized), alerts to technicians are currently fixed and cannot be customized :-( Thank you for asking.

Thanks,
Sheli