Sorry for posting this question here but I can't seem to get anywhere from Labtech.
The CommitCRM plugin with Labtech seems to be working ok except for ticketing. If a user creates a ticket from the icon on their computer (taskbar) it doesn't automatically sync withCommitCRM. You have to open in Labtech and save for it to show up inCommitCRM.
Is there a better way to handling these tickets by directing it directly to CommitCRM and bypassing Labtech?
Also is this the wayit works or is something broken? I guess I'm asking if this is designed this way for some unknown reason.
The CommitCRM plugin with Labtech seems to be working ok except for ticketing. If a user creates a ticket from the icon on their computer (taskbar) it doesn't automatically sync withCommitCRM. You have to open in Labtech and save for it to show up inCommitCRM.
Is there a better way to handling these tickets by directing it directly to CommitCRM and bypassing Labtech?
Also is this the wayit works or is something broken? I guess I'm asking if this is designed this way for some unknown reason.
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