Sometimes we work on tickets as a team, but we cannot add two or more employees to one ticket. It would be nice to be able to add more than 1 employee to one ticket, who can then perform his or her part and then mark themselves as done.
Announcement
Collapse
No announcement yet.
Feature request: Assigning multiple employees to a ticket
Collapse
X
-
Araphael
- 21
Feature request: Assigning multiple employees to a ticket
-
Support Team
- 7534
Re: Feature request: Assigning multiple employees to a ticket
Noted and will be reviewed. Thanks. Personally I think that having more than one Ticket Manager is not ideal, I also think that it might also break some of the logic within RangerMSP.
What you can do is classify such Tickets with a special status or use another field for such clarification and easily filter to see all such Tickets with this classification.
Thanks,
Dina
-
aaspeer
- 188
Re: Feature request: Assigning multiple employees to a ticket
I am +1 on this as well. It was a feature in our previous CRM software, and was found to be very helpful when working on projects.
Austin Speer
Comment
Comment