Small Business Phone systems, what do you sell?

[Kevin@multi.co.za]

Re: Small Business Phone systems, what do you sell?

Has anyone interfaced 3CX with CommitCRM?

[lpopejoy]

Re: Small Business Phone systems, what do you sell?

No, but I've thought of doing that. We use 3cx and are very happy with it.

[Kevin@multi.co.za]

Re: Small Business Phone systems, what do you sell?

if you ever do the integration please let us know - we would be interested.

[lpopejoy]

Re: Small Business Phone systems, what do you sell?

Just curious - what functionality are you wanting?

You know you can use TAPi to dial phone #'s from CommitCRM, right?

[Kevin@multi.co.za]

Re: Small Business Phone systems, what do you sell?

it would help to open an account based on callerid or a particular ticket based on user input from an IVR,

We already use the TAPI - thanx

[callpath]

Re: Small Business Phone systems, what do you sell?

I sell Zultys which is an Enterprise-grade IP-based phone system that scales from 1 to 10,000 devices across up to 128 locations. It is a pure SIP phone system that can be appliance based running on Linux or they have a Zultys Hosted Option, Software option (that can run on VMware), or a blend of either.

Zultys is an "all in one" appliance with Voicemail, Auto Attendant, VoiceMail to Email Notification, Outlook/Exchange Integration, Instant Messaging, Fax, IVR, Text to Speech, and Advanced Call Center ACD, Queues, Alerts, Real-Time Reports and Wall Boards. Zultys also offers an intuitive and easy to use interface that allows administrators to manage your entire system in as single image system and one point of administration.

Margins with Zultys are good and can be as high as 50 to 60%. Cost to become a dealer is minimal as you can just spend $30 a month for the Zultys cloud option and take a 3-day Zultys Certified Implementation Specialist training course which I got for free.

I'm also working on becoming Panasonic Certified for the NS700 as the training is online for free and all you need to do is buy a demo kit for about $700.

[HavenZone]

Re: Small Business Phone systems, what do you sell?

The GrandStream is a GREAT system for the SMB market. Very low cost with great quality devices.

[callpath]

Re: Small Business Phone systems, what do you sell?

I agree with HavenZone about Grandstream UCM being a great phone system. I just installed one recently in December for a client and installation was a breeze as the phones can be automatically be provisioned to the server in a simple interface. Programming is simple and intuitive and Grandstream has USA based support in Boston that actually answers the phone. Since I was already familiar with Asterisk I was able to figure out the majority of the programming myself. I only had to speak to Grandstream for a few technical questions.

The system I installed was for 19 phones using a UCM 6510 with PRI with TelePacific as the phone company. The PRI was straight forward to configure and turn up was a simple and painless process as I did all the programming beforehand. I highly recommend Grandstream and am now an Authorized Dealer and have added them to my existing product line.

[Kevin@multi.co.za]

Re: Small Business Phone systems, what do you sell?

@lpopejoy did you ever connect 3CX to CommitCRM. We are really looking for a way to log every call that comes into the helpdesk automatically. Unfortunately this is not been done by the agents and a number of clients are getting free service.

[lpopejoy]

Re: Small Business Phone systems, what do you sell?

No, I did not. I did look at the 3cx api - I think this would be relatively simple to hire a developer to do.

You could also approach it from the "client" side and have the 3cx app launch a browser window that could create a history note on the account as well as show the details about the account.
This would be easier as you would only have to work with CommitCRM API, not the 3cx API.