How to create email template with all ticket details

[Araphael]

Hi
I am looking to create a ticket email template that contains all of the history items. Currently it seems to only be able to insert the description. I would like to be able to create a template that list all the time entries, email conversation, etc.
We would use this for example to send to another tech in the field, or to a customer to show them all the time spent on a ticket.
How would I go about doing that?

[Support Team]

Re: How to create email template with all ticket details

History contains of many different elements and a mix of database tables. This means that what you described should be implemented simply by attaching a Ticket information PDF report (like 'Expanded Ticket Details', or any variation of it that you customized for this purpose) to your email. The email body itself can include any of the Ticket record data fields using an Email Template.
Hope this helps.
Dina

[Araphael]

Re: How to create email template with all ticket details

I figured as much, but I don't like it :(
It's too many steps. Hopefully this is something you can address in a future release?