Auto print new tickets.

[itognet]

Hi,

It is possible, to auto print any new tickets to a specific printer ?

Thanks.

[Support Team]

Re: Auto print new tickets.

By default the system prints to the default printer. You can manually select another printer by clicking the Printer button.

Hope this helps.
Sheli

[itognet]

Re: Auto print new tickets.

Sorry,
What I meant was, It is possible to AUTO print new tickets to printer.
When a ticket is created. f.x. by the e-mail connector, CommitCRM will automatically print the ticket to the printer.

Dennis.

[Support Team]

Re: Auto print new tickets.

Hi Dennis,

If I understand you correctly you would like to have new Tickets printed automatically to your printer, like when you have a customer that sends an email that opens a Ticket. Well, unfortunately this is not possible at the moment.

Thanks,
Sheli

[itognet]

Re: Auto print new tickets.

What if?

1. I created a CommitCRM user, with an e-mail address.
2. Set up Alert Me for any newly created Tickets in CommitCRM for this user.
3. Auto-print, any e-mails delivered to this e-mail address.

Would that work ?

[Support Team]

Re: Auto print new tickets.

Hi itognet,

Sounds like this could work. The Alert email will be printed, with all the details that are sent in the alert.

Let us know how it goes :-)

Sheli