Hi
I know that I can enable the Auto-Response, when receiving an e-mail.
(Thank you for your Email.
A new Service Ticket was created in response to your email.....)
But, I don't want it on ALL e-mails, only those I choose.
- Often, I edit these new tickets, so the right information is supplied for the technician.
Such information could be: Remember to add asset toCommitCRM.
So my question is, I want to use an E-mail template for my Auto-Response.
But, my customer will get the extra information, which was meant for the technician.
Am I doing it right, or should I move the information meant to the technician somewhere else ? - If yes, Where ?
I know that I can enable the Auto-Response, when receiving an e-mail.
(Thank you for your Email.
A new Service Ticket was created in response to your email.....)
But, I don't want it on ALL e-mails, only those I choose.
- Often, I edit these new tickets, so the right information is supplied for the technician.
Such information could be: Remember to add asset toCommitCRM.
So my question is, I want to use an E-mail template for my Auto-Response.
But, my customer will get the extra information, which was meant for the technician.
Am I doing it right, or should I move the information meant to the technician somewhere else ? - If yes, Where ?
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