Customer Satisfaction Module

[northwestmsp]

We're trying to decide on the customer satisfaction module, can this feature be enabled/disabled on a client by client basis, and what is the basic workflow?

One part of our company is walk-in bench repair for SOHO and residential customers and we want a workflow which allows us to follow up with them after the ticket is completed. That being said we also have some onsite/remote support tickets in the same database and don't necessarily want all our customers to get a follow up survey each time we complete a ticket for them.

Thoughts?

[dprichard]

Re: Customer Satisfaction Module

At the moment it would go out to every client. When a ticket is closed, the message CommitCRM sends out has been customized with links that take them to the satisfaction survey. We can explore ways to make this happen only for clients you enable, but it currently sends them to all recipients when the ticket is closed.

[northwestmsp]

Re: Customer Satisfaction Module

"The email CommitCRM send out..." is this using the CommitCRM Alerts Server?

[dprichard]

Re: Customer Satisfaction Module

Yes. It is using the alert server.