Internal Email Alert Template

[jthiede]

I have seen the external (customer) email templates...is there an internal email template for changing the way that information comes in the notifications?

As a lot of us use our cell phones, this is what my email looks like:

helpdesk
[acc-mgr] CommitCRM Ticket - Updat...
[acc-mgr] CommitCRM Ticket - Update [500-660

as you can see, I am given the who from on the first line, I have a subject line the gets cut off and tells me that an update has occurred, then basically the same thing again but it gets a little further.

I want the subject line and first line of the email to be different so that I don't have to open every email to see what it is about...currently this format is unusable.

Seems that I would want an account/company name and some combination of a ticket type/description, what has changed .... in the subject and first line in some combination.

This would let me know if I need to open and read the rest of the email...let alone that once open on an email, the information I need, I have to scroll down to get to.

So...Is there a template for this email alert that can be modified?

[Araphael]

Re: Internal Email Alert Template

As far as I was told they are not customizable. But I agree with you that we SHOULD be able to change them or use custom templates because the current format is not productive.

[Support Team]

Re: Internal Email Alert Template

Thanks for the detailed information and feedback. While email alerts to customers are fully customizable and can be modified using the Email Templates feature in RangerMSP, alerts send to employees are fixed. We have a request for this on file already and I'll add your votes. Thanks!

Dina

[AN-Tech]

Re: Internal Email Alert Template

Add my vote in there too.

[mattp@interakt.net.au]

Re: Internal Email Alert Template

And me...would make a big difference to reading these on mobile devices.

[Support Team]

Re: Internal Email Alert Template

Thanks, we will add your vote.

[lpopejoy]

Re: Internal Email Alert Template

I would like to be able to modify the contents of these emails: specifically, add the price to charge alert emails.

[Support Team]

Re: Internal Email Alert Template

Noted, thank you. Though it may be tricky, because prices should not be shown to employee without financial permissions.

[maxtowns]

Re: Internal Email Alert Template

+1 pls

[Kevin@multi.co.za]

Re: Internal Email Alert Template

Please add me to this request

[trgteam]

Re: Internal Email Alert Template

Was this ability ever added? If not +1 for adding it. Bump!

[Support Team]

Re: Internal Email Alert Template

Thank you for following up on this.
At this time we have no news on this. The request is clear and it is on our list for consideration.

Thanks!

[jseebach]

Checking back in to see if this was ever added. From what I can see it does not look like it, but maybe I'm missing something. Thanks!

[Support Team]

Thank you for following up on this.

This idea has not been implemented yet. The structure of the email alerts sent to Employees depends on the various update events that trigger such alerts and therefore it's a logic-in-code.

In any case, the request is clear and we may address it in the future.

Hope this helps.