Remove MASS tickets

[LawsonTech]

Re: Remove MASS tickets

Annnd heres the proper solution
Tickets > Tools > Batch Remove Tickets from Inbox

I have yet to try this though.

[lpopejoy]

Re: Remove MASS tickets

Change the "UNTIL" integer to the # of times you want to run this.

BE CAREFUL!!!!!!!! FILTER THE TICKET LIST TO ONLY THE TICKETS YOU WANT TO DELETE FIRST.

MAKE A BACKUP.

DON'T EMAIL ME IF YOU MESS UP SOMETHING. :)

Opt("WinTitleMatchMode", 2)
WinSetState("CommitCRM 8.0 SQL","CommitCRM 8.0 SQL",@SW_MAXIMIZE)

local $Commit = WinActivate("CommitCRM 8.0 SQL")
sleep(700)

;If WinActive("CommitCRM 6.0 SQL") Then
If $Commit <> 0 Then


local $i=0
Do
Remove()
$i=$i+1
Until $i=13

Else
MsgBox(48,"errror","CommitCRM is not active " & $Commit)
EndIf


func Remove()
mouseclick("left", 196, 58)
mouseclick("left", 325, 225)


;mouseclick("left", 898, 553)
mouseclick("left", 898, 582)
mouseclick("left", 898, 609)
mouseclick("left", 898, 635)
mouseclick("left", 898, 661)
mouseclick("left", 969, 738)


sleep(600) ;pause while screen refreshes.
EndFunc

[bxmas72]

Re: Remove MASS tickets

@LawsonTech and @lpopejoy
Thanks for the scripts!
I have over 5000 erroneous tickets to remove and these scripts worked

[Support Team]

Re: Remove MASS tickets

Update from RangerMSP Team:

Support for batch delete Tickets was added in RangerMSP 9.

[racassel]

Re: Remove MASS tickets

That's nice, but the requests appear to be "Batch Close", not "Batch Delete" Has this moved us closer to getting a "Batch Close" feature? Perhaps you could take the VB example above and apply it to tickets that are displayed, like in the Contracts / Inbox section. Prompt me to backup CommitCRM before running to CYA / CMA.

[Support Team]

Re: Remove MASS tickets

Currently it is Batch Delete. We may introduce similar actions in the future. Thanks for suggesting. Thanks.