Decision Trees for Support Calls

[Razorfish]

Does anyone know of a workflow or combination of CommitCRM features that might simulate/represent decision trees? What we would like to do is implement a step-by-step decision tree KB, or Document or Activity Template that an engineer can access during the management of a ticket when taking calls. Let me know if you would like for more detail to help formulate a response.

Thank you!

[Support Team]

Re: Decision Trees for Support Calls

From what we understand from this description such decision trees are not built into RangerMSP. Interesting idea though. Maybe someone on your team can use the API to develop such a module, it seems like others may be interested in this too.

Thanks.