Do you have any plans for ticket queues in the future?
I never saw the need, but as our company has grown, having them all in one queue, when you have about 50+ open, is very, very time consuming.
My ideal solution would be to identify using some sort of logic, then tag them in to some type of queue.
For example, N-Able creates tickets, tag them in the Maintenance Queue.
Tickets from a certain company get placed in a certain queue.
Windows jobs go in a certain queue, network jobs in another.
You can achieve this in other ways at the moment, but the solution is not pretty.
I never saw the need, but as our company has grown, having them all in one queue, when you have about 50+ open, is very, very time consuming.
My ideal solution would be to identify using some sort of logic, then tag them in to some type of queue.
For example, N-Able creates tickets, tag them in the Maintenance Queue.
Tickets from a certain company get placed in a certain queue.
Windows jobs go in a certain queue, network jobs in another.
You can achieve this in other ways at the moment, but the solution is not pretty.
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