Is there a way to have the first page after you login to the web interface be the Accounts tab instead of the Tickets tab? Our sales, accounting, and leadership teams typically need to search for Accounts, not Tickets. Only our help desk engineers focus their work day in Tickets.
Alternatively, could the tickets search field be made more of a "Global Search" field so searches for a certain account would return all tickets associated with that account. Currently searches within Tickets only finds matches from what looks like the Description field, not even the Account field.
Alternatively, could the tickets search field be made more of a "Global Search" field so searches for a certain account would return all tickets associated with that account. Currently searches within Tickets only finds matches from what looks like the Description field, not even the Account field.
Comment