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How would you implement SLAs in CommitCRM?

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    How would you implement SLAs in CommitCRM?

    Hey guys,

    This topic has been beaten to death, but I'd like to ask the question:

    How would you implement SLAs in Commit, and how would they work? I might help to tell us how your business rules define SLAs at the moment.

    Keen to hear what people want.
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