Is there an easy way to do this?
A tech sometimes says "i didn't get the ticket" Can we right click the ticket and say resend alert?
A tech sometimes says "i didn't get the ticket" Can we right click the ticket and say resend alert?
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Resend alert to employees
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nattivillin
- 1146
Resend alert to employees
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Support Team
- 7558
Re: Resend alert to employees
Alerts are sent from the back end... from the RangerMSP client you should use the 'Email' button found on the Tickets Window toolbar.
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nattivillin
- 1146
Re: Resend alert to employees
I looked there first, but there is no alerts to employees only customers.
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Support Team
- 7558
Re: Resend alert to employees
I'm not sure that I'm following you here - I was referring to sending the Ticket details by email using the 'Email' button... Let us know in case this does not help.
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nattivillin
- 1146
Re: Resend alert to employees
That works, but not what *exactly* what I was looking for.
I was looking to resend the original alert to the employee.
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