Alerts to myself

[nattivillin]

When i close a ticket, i get an email telling me I closed the ticket.

Isn't there an option to turn off alerts for things that i do?

[Support Team]

Re: Alerts to myself

Yes, definitely. You should not get alerts for actions you perform. Do you have any special setting or customizations?

In any case please drag/drop this email alert from your Outlook and into a Windows folder, zip it and email our support this zipped file. We want to analyze the sent email headers.

Thanks.

[lpopejoy]

Re: Alerts to myself

I get ticket completed notifications on tickets I close as well...

I think it's because that email is sent out to all recipients in the "email recipients" tab, and of course I'm the ticket manager.

[Support Team]

Re: Alerts to myself

We just release a fix that should solve it. Please contact us by email should that happen again.